Disabled USB Drive

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matmags
Posts: 2
Joined: Tue 03 Jan, 2023 8:59 am

Disabled USB Drive

#2620

Post by matmags »

I recently received my Indiegogo backed roaster with the Connect system. When I connect it to my Mac with the supplied USB-A to C cable, I immediately receive a notification that my USB ports are being disabled because the roaster is using too much power.

I have tried plugging it into different USB ports, cables, and computers. Same message. Is anyone else having this issue?
coffeepress
Posts: 3
Joined: Thu 05 Jan, 2023 12:01 pm

Re: Disabled USB Drive

#2628

Post by coffeepress »

If you are connecting it to a laptop, make sure it’s plugged to power. I got this same error with a different USB device and solved it by just plugging the laptop in.
matmags
Posts: 2
Joined: Tue 03 Jan, 2023 8:59 am

Re: Disabled USB Drive

#2630

Post by matmags »

Thanks for the response coffeepress!

My laptop is plugged in and I still get the same message. I have even tried plugging it into multiple computers and got the same results.
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kaffelogic
Site Admin
Posts: 508
Joined: Thu 18 Oct, 2018 9:38 am
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Re: Disabled USB Drive

#2631

Post by kaffelogic »

coffeepress wrote: Mon 09 Jan, 2023 11:35 am If you are connecting it to a laptop, make sure it’s plugged to power. I got this same error with a different USB device and solved it by just plugging the laptop in.
If that suggestion doesn't solve the problem for you, please write to [email protected] and we will follow up as this could be a PCB fault.
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